Refund Policy

Last updated: January 1, 2026

At MyKingTV, we want you to be completely satisfied with your IPTV subscription. This Refund Policy explains the circumstances under which refunds are available.

1. General Policy

All subscription purchases are final once an account has been activated. Because our Service provides immediate access to digital streaming content, we are unable to offer refunds after activation. We strongly encourage you to use our Try 1 Month before purchasing.

2. Eligible Exceptions

2.1 Extended Service Outage

If MyKingTV experiences a verified outage exceeding 72 consecutive hours, you may be eligible for a pro-rata credit. The outage must be confirmed on our end and attributable to MyKingTV's infrastructure.

2.2 Duplicate Charge

If you were charged more than once for the same plan due to a technical error, you are entitled to a full refund of the duplicate charge(s). Processed within 5-10 business days.

3. Non-Eligible Situations

• Change of mind after purchasing
• Wrong plan purchased
• Issues with your own internet connection or device
• Account suspended for Terms of Service violation
• Unused subscription period
• Content library or channel changes

4. How to Request a Refund

• Email [email protected] with subject: Refund Request
• Include your full name, account email, purchase date, and issue description
• Submit within 7 days of the qualifying event
• Our team will review and respond within 3 business days

5. Try 1 Month

MyKingTV offers a Try 1 Month to evaluate the Service before committing. Request one via our homepage or by contacting support.

6. Chargebacks

Please contact us before initiating a chargeback. Unauthorised chargebacks may result in account suspension.

7. Contact

Email: [email protected]
Website: https://mykingtv.com