Find answers to the most common questions about our premium IPTV service.
What types of devices are supported?+
We support a broad range of devices including Smart TVs (Samsung, LG, Sony), Amazon Fire Stick, Android TV boxes, Android and iOS smartphones, tablets, PCs, and Mac computers. The service is delivered exclusively through the IBO Player application, which is available on all major platforms.
How quickly will I receive my subscription details?+
Once your payment is confirmed, your subscription credentials are delivered within 5 to 7 minutes. If you submit a support ticket or require technical assistance, you can expect a response within 1 to 2 hours.
Why am I experiencing buffering on certain channels?+
For optimal streaming, we recommend an internet connection speed between 30 and 50 Mbps. If your speed falls below 20 Mbps, you may encounter buffering. Connect via Ethernet rather than Wi-Fi for the most stable experience and restart your router if issues persist.
What payment methods do you accept?+
We accept payments via PayPal and all major credit and debit cards, including Visa, Mastercard, and American Express. All transactions are processed securely and your financial information is never stored on our servers.
How many devices can I use simultaneously?+
Each subscription permits streaming on one device at a time. Whilst you may install IBO Player on multiple devices, the service can only be active on a single device simultaneously. This ensures the highest possible streaming quality for every user.
Do you offer a Try 1 Month?+
Yes, we provide a complimentary 24-hour Try 1 Month with complete access to all live channels, films, and TV series. Fill in the Try 1 Month form on our homepage or contact us via WhatsApp to get started.
What channels are included with my subscription?+
Every plan includes 38,000+ live channels spanning UK broadcasters (BBC, ITV, Channel 4, Channel 5), premium sports (Sky Sports, BT Sport, TNT Sports), entertainment, movies, documentaries, kids' content, and international channels from Europe, the Americas, Asia and beyond.
Is my payment information secure?+
Absolutely. All payments are processed through secure, encrypted payment gateways. We never store your full card details on our servers. Your financial data is handled exclusively by our trusted payment processors.
Can I watch on my Smart TV?+
Yes. Simply install the IBO Player application from your Smart TV's app store, enter your subscription credentials, and begin watching in stunning 4K quality straight away. IBO Player is compatible with Samsung, LG, Sony, and most major Smart TV brands.
What is your refund policy?+
All sales are final once an account has been activated. Exceptions apply for verified service outages exceeding 72 consecutive hours (pro-rata credit) or confirmed duplicate charges (full refund). We strongly recommend using our Try 1 Month before committing to a paid plan.